Receptionist/Front Desk (Family Medicine Center)

Job Summary:

Greets patient and initiates the registration process either by phone or in person.  Communicate with patients, families, physicians and insurance companies to obtain information and insurance verification.  Collect co-pays and deductibles if applicable.  Practice and maintain HIPAA rules and regulations.

JOB QUALIFICATIONS:

1. Education: High school graduate or equivalent.
2. Personal Job-Related Skills: Basic computer skills, knowledge of health insurance terms and processes, familiar with outpatient procedures, familiar with outpatient procedures, knowledge of anatomy and medical terminology.
3. Experience: Prefer one year previous experience in a healthcare environment with familiarity and knowledge of medical terminology.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1.  Must be able to learn a variety of software programs including but not limited to Microsoft Outlook, Word, EMR system, Greenway, as well as the internet/insurance web sites.
2. Schedule patient appointments.
3. Obtain and verify all required patient demographic and insurance information to ensure accurate and timely reimbursement.
4. Obtain all necessary signatures.
5. Explain insurance process to patients and collect any co-pay if applicable prior to procedure(s).
6. Is in the nightly deposit rotation to balance and report all the days transactions.
7. Answer telephones in a courteous and professional manner.
8. Appropriately acknowledge patient’s arrival and departure.
9. Obtain new patient information and enter into the system correctly.
10. Create chart for new patients.
11. Verify demographics upon admission to include correct address, phone number, insurance information and emergency contact number.
12. Obtain appropriate paperwork/signatures from the patient at each visit.
13. Schedule, coordinate and re-schedule appointments according to departmental guidelines, as needed.
14. Collect co-pays and payments, issuing a receipt.
15. Reconcile money drawer and credit card machine.
16. Compile daily report and forwards to supervisor.
17. Transfer calls to the appropriate personnel

ADDITIONAL DUTIES AND RESPONSIBILITIES:

1. Participate in other assigned duties as designated by Clinic Director