Receptionist/Front Desk (Rettig Family Health Care)

Job Summary:

Greets patient and initiates the registration process either by phone or in person.  Communicate with patients, families, physicians and insurance companies to obtain information and insurance verification.  Collect co-pays and deductibles if applicable.  Practice and maintain HIPAA rules and regulations.

ESSENTIAL FUNCTIONS:

•  Must be able to learn a variety of software programs including but not limited to Microsoft Outlook, Word, EMR system, Greenway, as well as the internet/insurance web sites.
• Schedule patient appointments
• Obtain and verify all required patient demographic and insurance information to ensure accurate and timely reimbursement
• Obtain all necessary signatures
• Explain insurance process to patients and collect any co-pay if applicable prior to procedure(s)
• Is in the nightly deposit rotation to balance and report all the days transactions
• Answer telephones in a courteous and professional manner
• Appropriately acknowledge patient’s arrival and departure.
• Obtain new patient information and enter into the system correctly.
• Create chart for new patients
• Verify demographics upon admission to include correct address, phone number, insurance information and emergency contact number.
• Obtain appropriate paperwork/signatures from the patient at each visit.
• Schedule, coordinate and re-schedule appointments according to departmental guidelines, as needed.
• Collect co-pays and payments, issuing a receipt.
• Reconcile money drawer and credit card machine.
• Compile daily report and forwards to supervisor.
• Transfer calls to the appropriate personnel

ADDITIONAL DUTIES AND RESPONSIBILITIES:

Participate in other assigned duties as designated by Clinic Director

Knowledge, Skills, and Abilities:

Possesses skills and knowledge in the following areas:

• Basic Computer skills
• Knowledge of health insurance terms and processes
• Familiar with outpatient procedures
• Knowledge of anatomy and medical terminology

Education and Experience:

High school graduate or equivalent

Prefer one year previous experience in a healthcare environment with familiarity and knowledge of medical terminology