Patient Coordinator (FT)

JOB SUMMARY:         Responsible for admitting and discharging patients.  Assists in processing documents for insurance coverage and for transferring patients.  Answers multi-line telephone using departmental procedures in routing and transferring calls.

JOB QUALIFICATIONS:

• Education: High School graduate or equivalent.
• Personal Job-Related Skills: Effective verbal and written communication skills.  Familiarity with operations of personal computers and a typing speed of approximately 45 wpm.  Knowledge of general clerical duties.

Experience:

• Prior Work Experience: One year in a business office environment with knowledge of medical terminology preferred.
• Physical and Mental Requirements: Duties of the position require intermittent walking, sitting and standing.  Some bending, stooping and reaching is required with the lifting of items up to a weight of 20 pounds.  The ability to comprehend and follow routine written or verbal instructions or directions.

ESSENTIALS DUTIES AND RESPONSIBILITES:

• Attends outpatient registration desk.
• Greets patients with a friendly customer service attitude.
• Responsible for admitting, transferring, and discharging patients.
• Locates, releases and check orders. Making sure all is scanned for correct testing and coding.
• Verifies and updates patient profile with current demographics and insurance information.
• Verifies patient insurance coverage at time of service. Making sure all is correct in profile and current admission for correct billing.
• Obtains signatures from patients or responsible parties for all services rendered. Including required inpatient packet and observation notices.
• Answers and relays all calls to the appropriate department.
• Receives and properly accounts for cash or credit card payments for services rendered and prepares a receipt for the patient.
• Typing and system input.
• Admit patients through the software system making sure all fields are correctly done according to procedure.
• Print required forms and labels dispersing them to the appropriate department.
• Verifies Insurance
• Verifies patient insurance coverage at time of admission, making sure all is correct for billing.
• Check TMHP on Medicaid eligible patients making sure the correct plan is in patient account.
• Verifies Worker’s Compensation when needed.
• Make sure the required forms are completed for Work Comp and MVA.

Perform Other duties and tasks as assigned by the manager.