Description
Limestone Medical Center's Family Medical Clinic has an opening for a full time receptionist to join our team. We offer a competitive benefit package available after 90 days of full time employment. Applicant must be a team player and have a high work ethic. He/She must have excellent communication skills and be able to take direction well. Applicant must have initiative, be reliable, and can handle a sometimes fast-paced working environment. Must possess excellent customer service skills. Bilingual preferred.
Job Summary:
Greets patient and initiates the registration process either by phone or in person. Communicate with patients, families, physicians and insurance companies to obtain information and insurance verification. Collect co-pays and deductibles if applicable. Practice and maintain HIPAA rules and regulations.
ESSENTIAL FUNCTIONS:
Must be able to learn a variety of software programs including but not limited to Microsoft Outlook, Word, EMR system, Greenway, as well as the internet/insurance web sites.
· Schedule patient appointments
· Obtain and verify all required patient demographic and insurance information to ensure accurate and timely reimbursement
· Obtain all necessary signatures
· Explain insurance process to patients and collect any co-pay if applicable prior to procedure(s)
· Is in the nightly deposit rotation to balance and report all the days transactions
· Answer telephones in a courteous and professional manner
· Appropriately acknowledge patient’s arrival and departure.
· Obtain new patient information and enter into the system correctly.
· Create chart for new patients
· Verify demographics upon admission to include correct address, phone number, insurance information and emergency contact number.
· Obtain appropriate paperwork/signatures from the patient at each visit.
· Schedule, coordinate and re-schedule appointments according to departmental guidelines, as needed.
· Collect co-pays and payments, issuing a receipt.
· Reconcile money drawer and credit card machine.
· Compile daily report and forwards to supervisor.
· Transfer calls to the appropriate personnel
Knowledge, Skills, and Abilities:
Possesses skills and knowledge in the following areas:
· Basic Computer skills
· Knowledge of health insurance terms and processes
· Familiar with outpatient procedures
· Knowledge of anatomy and medical terminology
Education and Experience:
High school graduate or equivalent
Prefer one year previous experience in a healthcare environment with familiarity and knowledge of medical terminology